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There are no required textbooks. The following textbooks are suggested
- Fundamentals of Queueing Theory, 4th Ed. Gross, D., et. al. Wiley & Sons, New Jersey, 2008.
- Business Dynamics: Systems Thinking and Modeling for a Complex World Sterman, John D., Irwin, McGraw-Hill, New York, NY, 2000.
The Vensim software will be used and can be freely downloaded from:
http://www.vensim.com/freedownload.html
Amlan Mukherjee
2009-01-11