Course Resources

There are no required textbooks. The following textbooks are suggested

• Fundamentals of Queueing Theory, 4th Ed. Gross, D., et. al. Wiley & Sons, New Jersey, 2008.
• Business Dynamics: Systems Thinking and Modeling for a Complex World Sterman, John D., Irwin, McGraw-Hill, New York, NY, 2000.

The Vensim software will be used and can be freely downloaded from:

http://www.vensim.com/freedownload.html